These rules govern the relationship between Find a Property and our clients.
Agency, Fees, and Charges
Our Sales and Lettings Agreements state the duration of your instruction and how either party can terminate it.
All fees and additional costs will be clearly explained in writing. Commission fees are based on the actual sale or
rental price, unless agreed otherwise. Fixed fees are stated in the Agreement and remain the same regardless of
the final price.
We will not involve other agencies in selling or letting your property without your consent.
We will confirm our acceptance of your instructions and provide details of these terms of business.
We do not accept payments in cash.
Deposits
Sales deposits for sales are held on a ‘subject to contract’ basis, unless agreed otherwise in writing by both
parties. If the contract doesn’t proceed, the deposit will be promptly returned.
Rental deposits for rentals are held to secure the property after due diligence checks have been completed and
until contracts are signed. The rental deposits are then transferred to, and held by, the landlord.
Client Accounts
All client funds are held separately in a designated client account. We reconcile our client account(s) with our
bank statements to maintain the identity of client funds.
We will use an account with the word ‘client’ in the name for our client account.
Market Values
When advising on property value, we act in good faith and consider relevant property information and market
conditions and strive to provide an accurate representation of a property’s market value.
Viewings and Representations
We follow our clients’ instructions regarding property viewings. We keep records of arranged viewings and
provide feedback within agreed timescales.
Where a property has been marketed by another agent, we ask our client if they have previously viewed it or
registered with that other agent in order to avoid any potential dispute over fees or commission.
Whenever possible, we clarify what is included in the sale or rental price before conducting viewings.
Access to the Property
Unless instructed otherwise, we accompany all property viewings.
If arranging a viewing for an occupied property, we agree on arrangements with the occupier and provide 24
hours notice whenever possible.
We securely store keys, keep records of their issuance and return, and only give them to known or identified
individuals. The keys and key rings don't reveal the property’s address. After our visits, we ensure the property is
left secure.
If someone needs access to the property and we can’t accompany them, we obtain written permission from the
vendor or landlord before handing over the key.
Offers
We promptly notify our client of all offers received until contracts are exchanged or a rental agreement is signed,
unless instructed otherwise in writing.
We provide our client with written notification of each offer or response received within two working days.
At the point of offer, we confirm the availability of the purchaser’s funds, and provide relevant information to the
vendor, such as reliance on the sale of another property or the need for a mortgage. We obtain all necessary
information (due diligence) from both parties to ensure that there is no legal reason for the transaction not to
proceed.
Anti-Money Laundering Requirements
We comply with the requirements of the Proceeds of Crime Act 2015 and follow OFT guidance on anti-money
laundering and combatting the financing of terrorism. We require adequate identification, proof of ownership,
and proof of source of funds from all parties involved in a sale or rental, so as to risk assess in line with our legal
obligations and to conduct enhanced due diligence measures when necessary.
Involvement Between Offer and Exchange of Contracts
After accepting an offer, we don’t influence the legal or mortgage lending process. Our obligations are to monitor
progress, assist if requested, and report relevant information. Should our client become involved in a contract
race, we will inform them and share information consistent with our duty to all parties involved.
Exchange and Completion
After exchanging contracts, we won’t give the purchaser the keys to the property without written permission
from the vendor or landlord. Similarly, keys won’t be given on completion without specific permission.
Confidentiality
Both parties agree to keep any non-public information disclosed during our engagement confidential, unless
otherwise required by law.
Complaints
If you’re unhappy with our service, please talk to us first so we can try to resolve the issue. If you remain
dissatisfied, please submit your complaint in writing to [email protected].
We record all verbal and written complaints and acknowledge written complaints within 14 days. We investigate
promptly, and a senior staff member handles the complaint. After the investigation, we provide a written
explanation and proposed resolution.
If you’re still unhappy after further communication with us, you can refer your complaint to the Office of Fair
Trading.
Jurisdiction
This agreement is subject to the laws of Gibraltar.
Agreement
By signing this, you acknowledge that you have read, understood, and agreed to these Terms of Business.